With a 4.7-star trust score in reviews and a host of customer testimonials, LaddersFree delivers commercial window cleaning excellence
Across the REACT Group, we strive to provide exceptional service to our customers. That’s why we have trained and vetted specialist cleaning operatives using sustainable products for safe and effective cleaning. We’re confident that we do the best possible job in each of our cleaning assignments. But we know that it’s important to get other people’s views too. And for our window cleaning specialist business, LaddersFree, it’s always going to be about enhancing the view. In this blog, we’re focusing on reviews and testimonials that show how LaddersFree enjoys its position with its clients.
Satisfied window cleaning customers in retail
LaddersFree operates in several different sectors. For companies with multiple locations or outlets, a single point of contact providing a consistent approach towards risk assessments and health & safety is invaluable. It cuts down on admin costs as they can provide a single invoice for national work (or provide local invoices if preferred). And it gives LaddersFree the resource to audit the quality of its service, through courtesy calls and site visits.
LaddersFree has a particular emphasis on the private sector, including offices, retail, hospitality, automotive, warehousing, and retirement homes. In retail, they clean the windows at high street shops, and at larger shopping outlets. Take for instance, one retail client which is a household kitchen brand with showrooms across the country. Before LaddersFree, the standard of window cleaning service and levels of safety compliance from local operators varied across the stores. The group also incurred unnecessary administrative costs by being invoiced separately. Head of Group Property at the company says: “You have removed obvious health & safety headaches for us with your ‘ladders free’ system and you always respond promptly to requests for quotations, changes to frequency of cleaning, and so on.”
Clean windows give the best first impression in hospitality
As for the hospitality sector, LaddersFree clients include restaurants, hotel groups, and leisure centres. For those clients too, a single point of contact for admin is really helpful. The Group Purchasing Manager of one hotel chain client says: "I am pleased to say that I have heard of no complaints, and it all seems to be going well. The service from LaddersFree has been excellent and it has been a huge help for me to be able to leave the details of the set up to LaddersFree and it all go very well."
LaddersFree is often complimented on the high level of service that it provides, with standards set nationally but delivered locally. As the head office of a major restaurant chain client puts it: “LaddersFree are a professional and well organised company. They are passionate about their work and always complete the work to a high standard.”
“A flipping good clean”
LaddersFree has a host of 5-star reviews and an average 4.7-star trust score on Trustpilot. Recent 5-star reviews have commented on the professionalism and politeness of the cleaning operatives and their good communication. And of course, the reviews also mention the quality of the work itself. In fact, it’s particularly pleasing that a reviewer at a facility with over 40 windows says that the operative “gave all the windows a flipping good clean”.
One advantage that LaddersFree has is that it’s a nation-wide network of highly qualified cleaning operatives working locally. That unique business model means the company uses reputable window cleaners that travel less, providing rapid 24/7 response times and competitive prices. It also means that they can build a relationship with clients, and a number of reviews mention window cleaning operatives by name.
What’s more, LaddersFree carries out due diligence on our members, so customers don’t have to. This includes getting references, ensuring our operatives have the knowledge and understanding to remain compliant and up to date with current health and safety legislation. One review mentioned how easy it was to ensure the cleaning operative had certification for use of a mobile elevating work platform (MEWP).
Service excellence and accreditation for window cleaning excellence
LaddersFree also works hard to achieve accreditation from well-respected trade bodies. It holds SafeContractor and Safe PQQ accreditation. This verifies the business against key sustainability measures, including finance, environmental and quality management, equality, modern slavery, anti-bribery & corruption (ABC), and GDPR. And LaddersFree is an associate company of IPAF, an international federation which promotes the safe and effective use of powered access (i.e., MEWP).
To find out more about window cleaning excellence from LaddersFree, the REACT Group’s highly trusted window cleaning specialist, contact one of the team today.
Post by Sam Haywood
Sam is Group Sales Director of REACT Group plc., a business dedicated to specialist cleaning going beyond the everyday. His focus is on delivering clients with excellent service whatever their cleaning challenges. Sam has a background working in facilities services and facilities management across hard, soft, and M&E services for national accounts and clients.