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4 commitments to our clients on our cleaning operatives

Updated: Aug 9, 2022



4 commitments to clients on cleaning operatives by REACT

We make 4 commitments on our cleaning operatives: they’ll always be properly vetted, extensively trained, medically fit, and fully equipped Many companies talk the talk when it comes to human resources management. But here at REACT, we genuinely believe our cleaning operatives are among our most important assets. Without them and their consistently excellent work, we wouldn’t be able to undertake our wide range of specialist cleaning assignments. Our staff’s professionalism and preparation for work are also key in providing confidence for our clients. In those cases which involve the highest levels of discretion or sensitivity, we’re particularly proud that our teams deliver. In this blog, we’ll look at the four firm commitments we make to clients about our cleaning operatives.

Preparing our cleaning operatives to look after our clients

Ultimately, our primary duty of care is towards our clients’ security and safety. Whether it’s on a contract or ad hoc basis, our clients need to know that they can rely on our cleaning operatives. Whatever the sector, and whatever the job, we aim for excellence in everything we do. That’s why we ensure the following: 1. Cleaning operatives will be properly vetted

We vet all our staff who work in sensitive areas through the Disclosure and Barring Service (DBS), which checks an individual’s criminal record. You might still hear people refer to ‘CRB checks’, the previous system which was carried out by the now-defunct Criminal Records Bureau (CRB). There are two levels of criminal record check. REACT uses a standard DBS check, which provides details of an individual’s convictions, cautions, reprimands, or warnings recorded on police central records. This includes both ‘spent’ and ‘unspent’ convictions. (Organisations which work directly with children and vulnerable adults can request an enhanced check to provide an added level of assurance). As part of our recruitment and safeguarding processes, we review the DBS check for each individual. If we were to find that a potential employee has a conviction, we would then make a judgement as to their suitability to work in more sensitive areas.

2. Cleaning operatives will be extensively trained

We train our staff in every aspect of specialist cleaning. Of course, we adapt this training to focus on the specific area in which the operative will be working. For instance, we provide our trauma cleaning teams with modules on maintaining sensitivity and dealing with potentially distressed individuals. All our cleaning operatives receive information about infection control. They get to know the correct dosage and use of all types of sanitising fluids and other cleaning products. We follow rigorous health and safety guidelines for all decontamination and deep cleaning processes, adhering to rules around colour-coding, specialist equipment, and disinfection methods.

3. Cleaning operatives will be medically fit

We also set great store in ensuring that our staff are medically fit. We make sure that our staff are fully immunized for blood-borne pathogens such as tetanus and hepatitis. As well as general hygiene, we adopt a particularly rigorous approach to hand washing and respiratory etiquette. Our approach to the health of our cleaning operatives is total. This therefore also extends to making sure our staff inform us as soon as they are sick. We adopt a ‘no-blame’ attitude towards sickness and reporting being unable to work. Staff must inform their line manager as soon as possible about any sickness or concerning symptoms. We have strict processes around returning to work after any period of sickness. And we also look after our staff’s mental health and wellbeing, especially for our trauma cleaning teams. We use an employee assistance programme (EAP), which provides advice and support 24/7 via a helpline.

4. Cleaning operatives will be fully equipped

One key element of protecting our specialist cleaning staff is of course Personal Protective Equipment (PPE). It’s vital to have the correct PPE, and clear instructions on how to don and doff all such equipment. For a disinfection, we insist on every possible precaution. As a minimum, this would include a Hazmat Category 3 suit, A1P2/ FFP3 mask, and two pairs of disposable gloves. Of course, it’s all well and good having equipment, but it needs frequent checking. Before any cleaning job, we prepare sanitising equipment following industry standards. And most importantly, we always display warning signs near areas to be cleaned or disinfected. That way, we always meet the greater needs of protecting public health, alongside the health of our cleaning operatives.

To find out more about REACT Specialist Cleaning and our commitments to our clients about our cleaning operatives, contact one of the team today.

Post by Shaun D. Doak


Shaun is the CEO of REACT Group plc., a business dedicated to specialist cleaning, hygiene, and decontamination. He is deeply committed to making sure that every one of our company’s clients receives the highest possible level of service. An expert in HVAC and commercial and industrial cleaning methodologies, Shaun has extensive experience in the facilities management and renewable services sector.

Post by Shaun D. Doak Shaun is the CEO of REACT Group plc., a business dedicated to specialist cleaning, hygiene and decontamination. He is deeply committed to making sure that every one of our company’s clients receives the highest possible level of service. An expert in HVAC and commercial and industrial cleaning methodologies, Shaun has extensive experience in the facilities management and renewable services sector.

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