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How we demonstrate our commitment to service excellence

We demonstrate our commitment to specialist cleaning service excellence through certification with various accreditation schemes and ISOs.

Service excellence graphic representing React Specialist Cleaning
We hold certification with a range of accredited schemes, whether that’s the ISO 9001 mark or the RISQS rail industry standard.

In a competitive market, it’s always important to stand out from the crowd. And it’s also important to communicate clearly, both to existing customers and potential new ones. Of course, we know that our specialist cleaning services are excellent. But to be really successful, it helps to be able to demonstrate to others that this is the case. In this blog, we take a closer look at the certifications which we hold with various accredited schemes, and what they say about our services.

Certifications that provide evidence of service excellence

We work with many high-profile organisations in sectors where cleanliness is either a commercial requirement or a legislative necessity. From hotels to prisons, crime scenes to cruise ships, public spaces to private hospitals, these organisations need excellent service when it comes to cleaning. For instance, we’re on hand to deal with spills which could become trip hazards. And we can remove anti-social contamination such as graffiti, chewing gum, or needles and sharps.

We know that it’s especially important to take into account the range of our work. That’s why we hold BS-EN-ISO 9001:2018 to demonstrate we have a commitment to overall quality management. Put simply, ISO 9001 is an internationally recognised standard for quality management systems (QMS). In order to achieve this certification, our business meets the high standards set out in the ISO 9001 guidelines. This provides a powerful business improvement tool, which continually monitors and manages quality across our company, identifying any areas for improvement and development opportunities. We also hold ISO 14001 Environmental Management; and to burnish our environmental credentials further, we’re an upper-tier licensed waste carrier.

Our other certifications are more specific to particular sectors. They include:

  • Constructionline. This scheme works with construction buyers and suppliers to provide a deeper understanding of their needs. By being accredited with Constructionline, we’re part of a validated pool of high-quality suppliers that keeps abreast of changing regulation. We work to enhanced PAS 91 criteria, demonstrating and validating our commitment to health and safety. PAS 91 is a standardised prequalification questionnaire, developed by the British Standards Institute (BSI), simplifying our processes when bidding in construction procurement.

  • CHAS. The CHAS scheme helps us as contractors to ensure compliance across different areas of risk management and mitigate risks across our clients’ supply chains. By taking part in the new Common Assessment Standard, we’re audited annually to show we meet the standards of Safety Schemes in Procurement (SSIP). This shows we deliver against health and safety benchmarks in a range of industries, and we help to make the world of work a safer place.

  • Safe Contractor. By being Safe Contractor approved, we can demonstrate that we operate under the highest of health and safety standards. The standards cover core elements including health and safety policies, risk assessment and first aid in a range of work activities and welcomes all types of contractors. One of the strands of the scheme is cleaning, which is of course the area in which we shine.

  • RISQS (Railway Industry Supplier Qualification Scheme). As the UK rail sector’s supplier assurance scheme, RISQS is run by the industry, for the industry, under the stewardship of RSSB (a not-for-profit company owned by major rail industry stakeholders). We know that RISQS remains central to the safe and cost-effective procurement of railway products and services. And it helps us to provide assurance for all of the 90-plus buyers in the sector. What’s more, we know that working in the rail sector is particularly specialist work, which is why we ensure that all our trackside staff are fully qualified and Personal Track Safety (PTS)-certified.

Beyond our certifications, we’ve got another way of showing that we’re good at what we do. Our customers give us consistently high ratings for the speed and quality of our cleaning services. We take pride in being the best that our expertise and experience in specialist cleaning allows us to be. #ServiceExcellence #ISO9001 #ISO14001 #Constructionline #CHAS #SafeContractor #RISQS #SpecialistCleaning #REAT

To find out more about REACT Specialist Cleaning and our commitment to service excellence, contact one of the team today.

Post by Shaun D. Doak

Shaun is the CEO of REACT Group plc., a business dedicated to specialist cleaning, hygiene and decontamination. He is deeply committed to making sure that every one of our company’s clients receives the highest possible level of service. An expert in HVAC and commercial and industrial cleaning methodologies, Shaun has extensive experience in the facilities management and renewable services sector.


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